Mobile App Guide

Download and Install

Supported Operating Systems

OS	Minimum Version	Download
iOS	iOS 14+	App Store
Android	Android 8+	Google Play

How to Download

1. Open App Store (iOS) or Google Play (Android)
2. Search for "Booking Platform"
3. Tap Download or Install
4. Wait for installation to complete
5. Open the app and log in

Recommendation

Download only from App Store or Google Play for security. Do not download from other sources.

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Logging In

Option 1: Email Login

1. Open the app
2. Enter your email and password
3. Tap Log In

Option 2: Phone Login

1. Tap Login with Phone
2. Enter your phone number
3. Wait for OTP code via SMS
4. Enter the 6-digit code
5. Tap Verify

Option 3: Google/Apple Login

1. Tap Login with Google or Apple
2. Select your account
3. Grant access

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Dashboard

After logging in, you'll see the main dashboard:

Top Section: Today's Overview

Section	Description
Today's Bookings	Number of pending bookings
Confirmed	Confirmed bookings
Today's Revenue	Revenue for today

Middle Section: Recent Bookings

• 5 most recent bookings
• Tap a booking to see details

Bottom Section: Main Menu

Icon	Menu	Description
Home	Dashboard overview
Calendar	View appointment schedule
Bookings	Manage all bookings
Customers	Manage customer information
Settings	System settings

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Viewing Appointment Schedule

Calendar View

1. Go to Calendar menu
2. View the schedule in calendar format
3. Tap a date to see details

Day View

1. Tap Day View
2. See all bookings for that day
3. Scroll up and down to browse

Week View

1. Tap Week View
2. Overview of each day
3. Red dots = has bookings

Status Colors

Color	Status
Green	Confirmed
Yellow	Pending
Red	Cancelled
White	Completed

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Confirming/Cancelling Bookings

Confirm a Booking

1. Go to Bookings menu
2. Select the booking
3. Tap Confirm
4. The system sends a confirmation SMS to the customer

Cancel a Booking

1. Go to Bookings menu
2. Select the booking
3. Tap Cancel
4. Select a reason (optional)
5. Tap Confirm Cancellation

Start Service

1. When the customer arrives and service begins
2. Tap Start Service
3. The system starts a timer

Complete Service

1. When service is finished
2. Tap Complete
3. The system updates the status and notifies the customer

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Managing Customers

View Customer List

1. Go to Customers menu
2. Search by name or phone number
3. Tap a customer to see details

View Customer Booking History

1. Select a customer
2. Scroll down to Booking History
3. See all bookings for that customer

Add a New Customer

1. Go to Customers menu
2. Tap the + button in the top right
3. Fill in details:
   • Full name
   • Phone number
   • Email (optional)
4. Tap Save

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Notification Settings

Enable/Disable Notifications

1. Go to Settings menu
2. Select Notifications
3. Toggle on/off as desired

Notification Types

Type	Description
New Booking	Notified when a customer books
Confirmed	Notified when customer confirms
Cancelled	Notified when customer cancels
Upcoming Reminder	Notified before appointment time

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Other Settings

Change Password

1. Go to Settings menu
2. Select Profile
3. Tap Change Password
4. Enter old password and new password twice
5. Tap Save

Enable 2FA

1. Go to Settings menu
2. Select Security
3. Enable Two-Factor Authentication
4. Scan QR Code with an Authenticator app

Change Language

1. Go to Settings menu
2. Select Language
3. Choose your preferred language:
   • Thai
   • English
   • Chinese

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Troubleshooting

App Freezes or Is Unresponsive

1. Close and reopen the app
2. If unresolved, log out and log back in
3. If still unresolved, update the app to the latest version
4. If the issue persists, uninstall and reinstall

Forgot Password

1. On the login screen, tap Forgot Password
2. Enter your registered email
3. Receive a password reset link via email
4. Set a new password

Not Receiving OTP Code

1. Check that your phone number is correct
2. Wait 1-2 minutes (sometimes there's a delay)
3. Tap Resend Code
4. If still no code, contact Support

Cannot Update App

1. Check available storage on your device
2. Check your internet connection
3. Try restarting your device
4. If still failing, contact Support

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Contact Support

If you have app-related issues:

• In-app live chat: Go to Settings > Contact Support
• Email: support@booking-platform.com

Tip

Always update the app to the latest version to get new features and bug fixes