Customer Guide

Welcome to Online Booking

The online booking system lets you book service appointments conveniently, anytime, anywhere — no phone calls, no waiting in line

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How to Book

Step 1: Select a Service

1. Open the booking link received from the business
2. You will see a list of available services
3. Click to select the service you want
4. Review the details: price, duration

Tip

If unsure which service you need, read the description for each service

Step 2: Select Date and Time

1. The calendar shows available dates
   • Green = available
   • Gray = unavailable
2. Click to select your desired date
3. The system shows available time slots:
   • Morning
   • Afternoon
   • Evening
4. Choose a convenient time

Step 3: Select Staff (if applicable)

• No preference = Let the system assign staff automatically
• Select specific staff = If you have a preferred staff member

Step 4: Fill in Contact Information

1. Full name
2. Phone number (important! used for notifications)
3. Email (to receive email confirmation, optional)
4. Additional notes (e.g., preferred female staff, allergies)

Step 5: Payment (if required)

Option 1: Pay at the shop

• Skip this step
• Pay when you arrive

Option 2: Prepay

• Select a payment method:
  • Credit/debit card
  • QR Code (PromptPay, LINE Pay)
  • Bank transfer
• Follow the payment steps
• Keep your payment receipt

Step 6: Receive Confirmation

Once booking is successful, you will receive:

• SMS confirmation (if phone provided) — sent immediately
• Email confirmation (if email provided) — within 1-2 minutes
• Booking details — date, time, location

::: important Important! Keep the SMS or email confirmation as proof when you arrive at the shop :::

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Modifying Bookings

Reschedule

1. Click the link in your SMS or email confirmation
2. Or go to the "Booking History" page
3. Select the booking you want to reschedule
4. Click Reschedule
5. Choose a new available date and time
6. Confirm the change

Cancel a Booking

1. Go to the "Booking History" page
2. Select the booking you want to cancel
3. Click Cancel
4. Select a reason (optional)
5. Confirm cancellation

Warning!

• Cancel before 24 hours = no fee
• Cancel within 24 hours = may incur 50% fee
• Same-day cancellation = may not receive a refund

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Frequently Asked Questions

How far in advance can I book?

Generally, bookings are available up to 60 days in advance, depending on each business's settings

Can I set up recurring bookings?

Yes! You can set "repeat weekly" or "repeat monthly" bookings

What if I'm late?

If you're running late:

• Call the business as soon as possible
• The business may reschedule you or move you to the next available slot

Forgot which day you booked?

1. Check the SMS or email confirmation you received
2. Or go to the "Booking History" page on the business website

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Contacting the Business

If you have issues with your booking:

1. Call the business directly — find the number in your confirmation email
2. Live chat — if the business has a live chat button
3. LINE — if the business has a LINE Official Account

Things to Remember

• Arrive 5-10 minutes before your appointment
• Show your SMS or email confirmation when you arrive
• If you need to cancel, do so at least 24 hours in advance to avoid fees