Booking Flow

How to Book (For Customers)

1. Select a Service

Open the booking link received from the business owner, then:

1. Browse the available services list
2. Click to select the desired service
3. The system will display the price and duration

2. Select Date and Time

1. The calendar shows available dates (green = available)
2. Select the desired date
3. The system displays available time slots for morning, afternoon, and evening
4. Choose a convenient time

3. Fill in Contact Information

1. Enter your full name
2. Enter your phone number
3. Enter your email (to receive confirmation, optional)
4. Add any notes (optional)

4. Payment (if required)

• If prepayment is enabled → select a payment method and follow the steps
• If pay-after-service → skip this step

5. Receive Confirmation

Once booking is successful, you will receive:

• A confirmation message via SMS or email
• Booking details including date, time, and location

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Booking Statuses

Status	Meaning
Pending	Waiting for business owner to confirm
Confirmed	Booking confirmed, arrive at the scheduled time
Awaiting Payment	Must pay before the appointment date
Paid	Payment completed, waiting for appointment
Completed	Service received
Cancelled	Booking was cancelled

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Managing Bookings (For Business Owners)

View Booking List

Go to Bookings to see all bookings:

• Filter by status (Pending, Confirmed, Completed, Cancelled)
• Search by customer name or phone number
• Sort by date or time

Confirm a Booking

When a customer arrives:

1. Click on the booking entry
2. Click Confirm
3. The system updates the status and notifies the customer

Cancel a Booking

If you need to cancel:

1. Click on the booking entry
2. Click Cancel
3. Select a reason (optional)
4. The system automatically notifies the customer

Forgot which day you booked?

Check booking details from the SMS or email confirmation you received