FAQ
Answers to frequently asked questions about using Booking Platform
Payments
What payment methods are supported?
The system supports multiple channels:
- Credit/debit card (Visa, Mastercard, Amex)
- QR Code (PromptPay, LINE Pay, GrabPay)
- Bank transfer
- Cash (pay at location)
Are there fees for receiving payments?
- Credit card: 2.99% per transaction
- QR Code: 1.50% per transaction
- Bank transfer: Free (but bank fees may apply)
How long until I receive the funds?
Typically funds arrive in your account within 2-3 business days. For Pro plan, it's faster at 1 day
Bookings
How many days in advance can I book?
You can configure this as needed. The default is 60 days in advance
Can I cancel a booking?
Yes, customers can cancel or reschedule according to your policy:
- Free cancellation up to 24 hours before
- Later cancellation incurs a 50% fee
- No refund for same-day cancellations
Are recurring bookings supported?
Yes! Customers can set up recurring bookings, such as weekly or monthly
Staff
Is there a staff limit?
It depends on your plan:
- Free: 3 staff
- Pro: 10 staff
- Enterprise: Unlimited
How do staff view their schedule?
Staff can:
- View schedule on the website
- View via Mobile App
- Sync with Google Calendar
- Receive Email/SMS notifications
Technical
How do I embed the Booking Widget?
html
<script src="https://booking-platform.com/widget.js" defer></script>
<div id="booking-widget" data-tenant="YOUR_TENANT_ID"></div>Is Thai language supported?
Yes! The system fully supports Thai, including:
- Thai interface
- Thai Email and SMS
- Thai characters in names and addresses
Is there an API?
Yes! REST API is available. See API Documentation for details
Pricing & Plans
Is there a free plan?
Yes! The free plan includes:
- 3 staff members
- 100 bookings/month
- Booking Widget
- Basic payments
How do I upgrade my plan?
- Go to Settings > Subscription
- Select the plan you want
- Enter credit card details
- Confirm payment
Can I cancel my plan?
Yes, anytime! You'll still have access until the end of the current billing cycle
Security
Is my data safe?
Yes! We use high-level security measures:
- AES-256 data encryption
- SSL/TLS for data transmission
- Daily automatic backups
- GDPR compliant
Is 2FA available?
Yes! We recommend enabling it for Admin accounts
Contact
How can I reach the team?
- Email: support@booking-platform.com
- Live Chat: 09:00-18:00
- Help Center: docs.booking-platform.com
How long is the response time?
- Email: Within 24 hours
- Live Chat: Immediate (09:00-18:00)
- Enterprise: 24/7 Support