Support API

API for managing support tickets, SLA, and assignments

Overview

Support API is used for:

• Create and manage support tickets
• Track SLA
• Assign tickets to support teams
• Use AI Assistant for common questions

Endpoints

Tickets

Create Ticket

Create a new support ticket

POST /api/rpc/support/createTicket

Body

{
  "subject": "Cannot cancel booking",
  "description": "Clicked the cancel button but nothing happened",
  "priority": "high",
  "category": "booking"
}

List Tickets

Get a list of tickets

GET /api/rpc/support/listTickets

Parameters

Name	Type	Description
status	string	open, pending, resolved, closed
priority	string	low, medium, high, urgent
page	number	Page (default: 1)

Get Ticket

Get ticket details

GET /api/rpc/support/getTicket

Parameters

Name	Type	Description
ticketId	UUID	Ticket ID

Update Ticket

Update ticket status

PATCH /api/rpc/support/updateTicket

SLA

View and manage SLA

GET /api/rpc/support/sla
GET /api/rpc/support/sla/:ticketId

Ticket Assignment

Assign tickets to support teams

POST /api/rpc/support/ticketAssignment/assign
GET /api/rpc/support/ticketAssignment/list

AI Assistant

Use AI Assistant for common questions

POST /api/rpc/support/assistant/query

Body

{
  "query": "How to set up notifications?"
}

Example Code

// Create ticket
const ticket = await fetch('/api/rpc/support/createTicket', {
  method: 'POST',
  headers: {
    'Authorization': 'Bearer YOUR_API_KEY',
    'Content-Type': 'application/json',
  },
  body: JSON.stringify({
    subject: 'Cannot cancel booking',
    description: 'Clicked the cancel button but nothing happened',
    priority: 'high',
  }),
});

// List tickets
const tickets = await fetch('/api/rpc/support/listTickets?status=open', {
  headers: { 'Authorization': 'Bearer YOUR_API_KEY' },
});

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Related Documentation

• API Overview
• Authentication
• Troubleshooting